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Contact us

We are always ready to support you

Our support team can help with account access, payments, safety concerns, partnerships, and more. Send us a request and we will respond as soon as possible.

Support email

[email protected]

Account support, technical help, and general inquiries.

Legal

[email protected]

Legal matters, terms, and policies.

Report violations

[email protected]

Report violations, scams, or harmful content.

Partnership

[email protected]

Partnerships, media, advertising, and other collaborations.

Send support request

We will respond as soon as possible

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You might find your answer here

Payment issues

Answers about payments and refunds

H2O coin issues

Policy on earning and using coins in the system — see the coin policy for details

Delete account

Guide to temporary or permanent account deletion

Account security

How to protect your account and personal information

View all help articles

Safe community

Report violations for a healthier community

If you notice fraud, harassment, impersonation, or inappropriate content, please report it so we can respond promptly.

  • Fraud & exploitation
  • Harassment & bullying
  • Impersonation
  • Inappropriate content

Still looking for an answer?

The H2O team is always ready to listen and support you.