Child Safety Standards

H2O is a social networking and dating platform for adults. We have a zero-tolerance policy for child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM) in any form.

Content, accounts and behavior that violate this standard are removed, the accounts involved are suspended or permanently banned, and cases are escalated for further handling as described below.

Child Sexual Abuse and Exploitation (CSAE) means any content, conduct or interaction that sexually abuses, sexually exploits or endangers a child, including grooming, sextortion, trafficking of a child for sexual purposes, or otherwise sexually exploiting a child.

Child Sexual Abuse Material (CSAM) means any visual depiction, including photos, videos and computer-generated or AI-generated imagery, that shows a minor engaged in sexually explicit conduct or that sexualizes a minor.

A child or minor is any person under the age of 18.

The following is strictly prohibited on H2O:

• Creating, uploading, distributing, requesting or sharing CSAM.
• Sexual exploitation or sexualization of minors.
• Grooming minors for sexual purposes.
• Sextortion involving minors.
• Child trafficking and sexual exploitation of children.
• Soliciting sexual activities involving minors.
• Facilitating or promoting child sexual abuse.
• Attempts to evade moderation and enforcement, including creating new accounts after a ban or using coded language to disguise prohibited activity.

The prohibitions above apply to all user activity on H2O, including:

• User profiles, including names, biographies, avatars and cover images.
• Posts.
• Comments.
• Images.
• Videos.
• Private messages.
• Voice calls.
• Video calls.
• Any other user interaction on the platform.

Users can report suspected child safety violations directly in the H2O mobile app from the report option on user profiles, posts, comments and chat messages.

When reporting, choose one of the Child Safety categories: Child Sexual Abuse and Exploitation (CSAE), Child Sexual Abuse Material (CSAM), suspected child grooming, sexual exploitation of minors, suspicious interaction involving a minor, or other child safety concern. You may add a short written description.

Do not download, screenshot, forward or upload suspected CSAM as evidence. Report it using the in-app report option and describe what you saw in words.

The identity of the reporter and the details of a report are never shown to the reported account.

Every report is treated as an allegation that requires review. Child safety reports are given the highest internal priority and are reviewed by authorized moderators. Depending on the review outcome, we may:

• Remove the violating content.
• Suspend the account.
• Permanently ban the account.
• Escalate the case to the Child Safety Point of Contact for further handling.
• Close the case as no violation when the review does not confirm a violation.

When suspected CSAM or other CSAE is identified, we:

• Restrict access to the case to authorized moderators only and do not generate previews or casual exports of suspected CSAM in ordinary administration screens.
• Remove the content and take action against the account.
• Escalate the case to the Child Safety Point of Contact.
• Report the case to the relevant authorities or child protection organizations where required by applicable law, and cooperate with valid law enforcement requests.
• Retain only the information needed for the case and as required by law.

H2O relies on user reports and human moderation review to identify child safety violations. We also run automated image checks intended to flag explicit content for review. These checks are not a dedicated CSAM-detection system, and we do not claim that they detect all prohibited content.

We therefore depend on the community to report anything suspicious using the in-app report option.

H2O is intended for people aged 18 and older. Accounts we identify as belonging to a person under 18 may be locked or deleted.

We work to comply with the child safety laws that apply to our service and cooperate with competent authorities in accordance with applicable law.

We may update these Child Safety Standards to reflect changes in our product, our moderation practices or applicable law. The date of the latest update is shown at the top of this page.